FAQ

Yes. Tramm takes a modular approach to primary functions, so you can choose only the functionality that you require and have the flexibility to create a lighter experience to fit your needs.

Because every industry has unique complexities, Tramm offers AI-powered solvers as a plug-in solver that meets your specific business requirements, rather than forcing a single optimisation approach onto every operation.

Tramm uses a planning and execution feedback loop. You make optimal plans and execute with real-time feedback, making adjustments for dynamic, on-the-ground changes. With powerful data analytics you can react in real time to unforeseen events and automatically and continuously improve the planning and execution processes.

Yes. Tramm learns your business and your customers' businesses to continuously improve your logistics operations. Built-in learning feedback loops constantly improve your planning while taking into account how employees and customers perform, enabling you to optimize performance from every angle.

Tramm TMS can be fine-tuned to meet your unique business requirements and constraints and to fit how you operate. Master data attributes let you model a nearly-unlimited number of constraints that may impact your planning and scheduling. Tramm Mobile workflows are fully customisable for start-of-day, end-of-day, loading, unloading, servicing, or on-the-job tasks. Exception management lets you choose what you want to be notified about, how you want to be notified, at what time intervals, and who else needs to be notified.

A Transportation Management System (TMS) is software that helps businesses plan, execute, and optimize the movement of freight. It automates carrier selection, manages shipping rates, tracks shipments in real-time, and provides analytics to reduce costs and improve delivery performance. A TMS serves as the central hub for all logistics operations.

Tramm supports the full transportation lifecycle — from planning and execution to visibility and continuous optimization — within a single platform.

Shipments, routes, and delivery plans are created based on your operational requirements, including private fleet vehicles, subcontracted carriers, delivery windows, vehicle capacities, and service constraints. Tramm then optimizes routes, assigns vehicles or carriers, executes shipments, and provides real-time visibility throughout transit.

Tramm integrates with your ERP, WMS, and other business systems to eliminate manual data entry and ensure a seamless flow of information across planning, execution, and financial processes.

Manufacturers, retailers, third-party logistics providers (3PLs), fourth-party logistics providers (4PLs), logistics service providers (LSPs), and carriers use TMS platforms to manage freight operations. Any business that ships products — whether a few shipments weekly or thousands daily — can benefit from the automation and visibility a TMS provides.

An ERP (Enterprise Resource Planning) system manages broad business functions like finance, HR, and inventory. A TMS specializes in transportation and logistics operations. While ERPs may include basic shipping features, a dedicated TMS like Tramm offers deeper functionality for carrier management, route optimization, freight visibility, and logistics analytics. Most businesses use both systems together, with the TMS handling transportation-specific workflows.

A WMS (Warehouse Management System) manages inventory and operations inside the warehouse — receiving, putaway, picking, and packing. A TMS manages the movement of goods between locations — carrier selection, shipment booking, tracking, and freight payment. The two systems complement each other: the WMS prepares orders for shipment, and the TMS handles everything once goods leave the dock.

Tramm is purpose-built for complex, real-world transportation operations and differs from traditional TMS platforms in four key ways:

1. Designed for private and mixed fleets
Tramm excels in environments where businesses operate their own fleets alongside subcontracted or contracted transporters. It supports multi-drop routing, tight delivery windows, operational constraints, and real-world execution complexity that many broker-centric TMS platforms struggle to handle.

2. Advanced route optimization at scale
Tramm uses sophisticated optimization techniques to solve large, highly constrained routing problems quickly and accurately. This allows planners to balance cost, service levels, capacity, and operational realities across thousands of deliveries and vehicles.

3. Native, operationally connected real-time visibility
Unlike standalone visibility tools, Tramm’s real-time tracking is embedded directly into planning and execution workflows. This means visibility is actionable — enabling proactive exception management, dynamic re-planning, and accurate ETAs — not just passive tracking.

4. Highly configurable without heavy customization
Tramm is deeply configurable to match your business rules, workflows, and operating models without requiring extensive custom development. This allows faster deployment, easier scaling, and lower long-term maintenance compared to heavily customized legacy TMS solutions.

Together, these capabilities make Tramm a powerful platform for organizations with complex transportation operations that need planning depth, execution control, and visibility in a single system.

Tramm is primarily designed for mid-sized to large shippers, retailers, manufacturers, and fleet operators with complex transportation requirements. These organizations benefit most from Tramm’s advanced planning, optimization, and visibility capabilities.

That said, some smaller businesses with growing or operationally complex fleets also use Tramm successfully, particularly when they need to manage multi-drop deliveries, mixed fleets, or service-level commitments as they scale.

Tramm supports planning and execution across primary, secondary, and service-based fleet operations, including multimodal movement planning and cross-dock scenarios. The platform is designed to work with different vehicle types, operating models (private fleets and contracted transporters), and distribution patterns. Where specialist workflows or third-party platforms are required, Tramm integrates via API and agreed integration methods.

Route optimization analyzes multiple variables — distance, fuel costs, delivery windows, vehicle capacity, and traffic patterns — to identify the most cost-effective path for each shipment. By consolidating stops, reducing empty miles, and avoiding congestion, organizations commonly see material cost reductions, often in the range of 10%–30%, depending on baseline efficiency and operational complexity.

Tramm can account for delivery time windows, vehicle capacity and type, driver and asset constraints, customer priorities, and historical performance. It is designed to balance cost efficiency with service-level requirements to produce feasible routes that can be executed reliably in the field.

Yes. Tramm’s optimization is designed for multi-stop routes and multi-day planning. It sequences stops to reduce distance and time while respecting delivery windows and operational constraints. Dispatch and re-planning tools can be used to adjust plans when requirements change.

Tramm supports dynamic adjustments during execution by combining planned data with real-time tracking and operational events. When conditions change, teams can use exception management and re-planning tools to update ETAs and adjust routes as needed (subject to the tracking/telematics integrations in place).

Actual results vary by operation, but customers typically see measurable improvements in fleet and operating cost, planning time, and service performance. Route planning and optimization is often used to reduce miles, improve vehicle and driver utilization, and increase on-time delivery outcomes.

Carrier onboarding in Tramm typically includes capturing carrier/master data, configuring tariffs or contracts, setting up portals/workflows, and enabling data exchange via agreed integration methods (e.g., API/EDI where applicable). The exact onboarding approach and timeline depend on the carrier’s capabilities and the integration scope.

Tramm enables performance monitoring using operational and service KPIs (e.g., on-time performance, exceptions, dwell/turnaround times, compliance measures, and transporter/driver performance). Dashboards and reports can be configured to align with your KPIs and operating model.

Tramm supports rule-driven transporter assignment and tendering based on your contracts/tariffs, service requirements, and operational constraints. You can configure business rules to prioritize cost, service, or other criteria based on shipment type or customer requirements.

Tramm’s Transact capabilities support tariff, rating, and contract management for external transporters, enabling consistent charge calculation and documentation generation. Where integrations are in place, rate and order information can be synchronized with upstream systems to reduce manual handling.

Tramm can support sourcing and tendering workflows for additional capacity. Integrations to third-party marketplaces or load-matching platforms can be implemented where required, depending on your target partners and scope.

Real-time freight visibility is the ability to track the exact location and status of shipments as they move through the supply chain. It provides live updates on pickup, transit, delays, and delivery — giving shippers, carriers, and customers a shared view of shipment progress.

Tramm’s FleetVision execution module joins real-time tracking data (e.g., on-board GPS and Tramm Mobile/Driver App events) with planned route data to provide live visibility and predictive ETAs. Additional telematics/tracking integrations can be enabled depending on your environment.

Yes. Tramm provides branded tracking portals and automated notifications that you can share with customers. They can view shipment status, estimated arrival times, and proof of delivery through configured customer portals and automated notifications.

Tramm automatically detects delays by comparing real-time location against planned milestones. The system sends alerts to relevant stakeholders, calculates revised ETAs, and logs exception details. You can configure escalation rules to notify specific team members based on delay severity or customer priority.

Tramm provides real-time execution visibility for fleet and contracted transport operations using tracking integrations (e.g., GPS and mobile events), normalized into a consistent operational view. Specific mode coverage depends on the workflows and integrations implemented for your operation.

Implementation timelines vary based on operational complexity, data readiness, and integration scope. Tramm implementations are typically delivered in phases — configuration, integration, training, and go-live — so teams can start realizing value early while expanding scope over time.

Implementation follows four phases: discovery (understanding your workflows and requirements), configuration (setting up the system to match your operations), integration (connecting Tramm with your ERP, WMS, and carriers), and go-live (training users and launching with support). A dedicated project manager guides you through each phase.

Tramm’s API enables integration with ERP and warehouse systems, telematics/tracking providers, and other operational platforms. Examples referenced in our materials include SAP, Oracle, Dynamics, Sage, Syspro and more; other integrations are supported via the API and scoped per customer requirements.

Tramm provides role-based training for planners/dispatch, operations, finance, and management users. Training can include live sessions, recorded walkthroughs, and supporting documentation aligned to your configured workflows.

Support is provided via an agreed support plan, with channels and hours aligned to your operational requirements. We also provide documentation and knowledge resources to help teams self-serve common tasks and troubleshooting.

As a cloud-based platform, Tramm is updated centrally and improvements are released regularly. Where changes may impact operations, release notes and communications are used to help teams plan adoption and testing.

Yes. Tramm offers configuration options for business rules, approval workflows, custom fields, report templates, and user permissions. For unique requirements, our professional services team can develop custom integrations or functionality extensions.

Tramm is sold on a subscription basis, with pricing determined by the modules in scope and the scale/complexity of your operation. We provide a tailored commercial proposal based on your requirements.

ROI depends on your baseline maturity and the modules implemented. Common value drivers include reduced miles and fleet/operating cost through better planning (often cited as 5%–30% reductions in planning-driven fleet costs), improved asset utilization, fewer execution exceptions, and better on-time performance. We typically validate expected ROI during discovery using your data and KPIs.

Commercials are structured to be transparent. Subscription fees cover the agreed software modules, while implementation/professional services are scoped as a one-time project based on integrations, configuration, and rollout approach.

Tramm’s Transact module supports tariff/rating and financial administration workflows, including document generation (e.g., invoices and supporting documents) and charge calculation based on configured contracts/tariffs. Where required, validation rules can be implemented to flag discrepancies between expected and actual charges before settlement.

Yes. We can run a tailored demo aligned to your use cases and, where appropriate, a proof-of-concept using representative data to validate fit and expected value before full rollout.

Tramm is delivered as a cloud-based platform with configurable access controls and auditability features. Detailed security information (including hosting, encryption, and identity controls) is available in our security pack, which we provide under NDA and scope to the agreed deployment and customer requirements.

Tramm includes dashboards and reports for shipment performance, carrier scorecards, cost analysis, on-time delivery trends, and exception tracking. You can create custom reports, schedule automated distribution, and export data for further analysis. Executive dashboards provide high-level KPIs while operational reports support daily decision-making.